Award in customer service for health and social care settings (level 2)
Lewisham College (part of NCG)
Our new qualification enhances customer service in healthcare to support those dealing with residents families, patients and internal and external customers within the health and social care environment. This course has continuous running intakes.
Entry requirements
This course is suitable for a range of levels. College staff will support you at the enrolment stage to confirm your eligibility for the course.
Assessment method
Online assessment workbooks and classroom activity.
Aims of the course
- Preparing to deliver customer service in health and social care settings
- Effective communication for health and social care
- Understand the specific needs of customers and patients accessing health and social care services
- Team work in health and social care setting
Progression opportunities
- Level 2 certificate in common health conditions
- Level 2 certificate in awareness of mental health problems
- Level 2 certificate in understanding working in the health sector
- Level 2 certificate in preparing to work in adult social care
- Level 2 certificate in working in the health sector
Facilities
The course is delivered through blended learning including online assessments and face-to-face workshops.
Career options
This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.
Lewisham College (part of NCG)
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