Customer-focused innovation for financial and professional services
Estu Global Ltd
This skills bootcamp helps managers and leaders working for SMEs in the financial and professional services sector understand their customers more clearly, design better services and turn ideas into action.
During the skills bootcamp participants will:
- Map customer journeys and identify opportunities for customer-focused innovation.
- Design and test improved services that balance customer needs, regulatory requirements and commercial goals.
- Plan how to communicate ideas, gain buy in and turn successful concepts into practical changes.
Participants work on live challenges, so every session connects directly to real work. They also work towards a CMI Level 5 qualification in innovation.
Who is it for?
- Managers and senior professionals who want to improve customer experience and innovation capability.
- Leaders and managers in customer, client services, operations, product, marketing or customer experience.
- Teams who want to strengthen client relationships, improve retention and attract new audiences.
- SMEs that want to design and deliver better services without always relying on external consultants.
Outcomes for your business
- Improve customer engagement and retention.
- Strengthened and differentiated value propositions to help you stand out in a competitive market.
- Improved internal capability to innovate and improve customer journeys.
How the programme works
This is a 10-week blended learning programme combining:
- Live online workshops focused on core concepts, tools and discussion.
- In person sessions where teams work together on real customer and service challenges.
- Individual coaching to help each participant apply learning to their own organisation and role.
Estu Global Ltd
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