Customer service for hospitality (level 2) programme online
Lewisham College (part of NCG)
This qualification is designed for learners who are looking to enter or progress within employment in the hospitality sector. It enables learners to develop knowledge and understanding of excellence in customer service for the hospitality sector. This course has continuous running intakes.
Entry requirements
This course is suitable for a range of levels. College staff will support you at the enrolment stage to confirm your eligibility for the course.
Assessment method
Online assessment workbooks and classroom activity.
Aims of the course
This qualification enables learners to develop an understanding of communicating with customers in the hospitality sector, teamwork in the hospitality sector, professional standards and personal development legislation and regulations relating to customer service delivery in the hospitality sector.
Progression opportunities
Hospitality catering apprenticeships level 3 award in hospitality supervision and leadership principles; level 3 NVQ diploma in hospitality supervision and leadership or level 3 certificate in retail knowledge.
Facilities
The course is delivered through blended learning including online assessments and face-to-face workshops.
Lewisham College (part of NCG)
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