Customer service (level 2) programme online
Lewisham College (part of NCG)
In order to have a truly successful business, you need to provide good customer service. It's believed that 96% of unhappy customers do not ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling business issues in a professional and courteous manner is an essential day-to-day task.
Entry requirements
This course is suitable for a range of levels. College staff will support you at the enrolment stage to confirm your eligibility for the course.
Assessment method
Online assessment workbooks and classroom activity.
Aims of the course
- Principles of customer service and delivery
- Understand customers
- Understand employer organisation
Progression opportunities
- NCFE level 2 diploma in customer service
- NCFE level 3 certificate in principles of customer service
- NCFE level 3 diploma in customer service
- NCFE level 4 NVQ diploma in customer service
Facilities
The course is delivered through blended learning including online assessments and face-to-face workshops.
Career options
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Lewisham College (part of NCG)
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