Customer service – level 2
West London College
In order to have a truly successful business, you need to provide good customer service.
It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
What you will learn
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
Eligibility requirements
- Aged 19 or older on 31 August in the year you wish to study
- Resident in the UK for the duration of the course and not currently studying an apprenticeship programme
West London College
Disclaimer: The content provided on this site, whether by Grow London Local or by third parties, is by way of general guidance only. Grow London Local does not accept any liability for any loss or damage that any person incurs as a result of any content on this site. Please note that where you purchase paid services or content from third parties, your agreement is solely with those third parties.
Subscribe now
To unlock more courses and training opportunities, sign up to our newsletter.
You can view a sample here.
By subscribing you agree to our Terms of Use and Privacy Policy. You can unsubscribe at any time by using the "Unsubscribe" link at the bottom of any email we send you.
