Customer Service Level 3 Diploma
Wandsworth Lifelong Learning
Focusing on delivering exceptional service throughout an organisation is pivotal to business success.
Whether you are new to the field or keen to build on your existing skills, this Level 3 Diploma provides a strong foundation to raise your service delivery.
The objective of this qualification is to support a role in the workplace for learners who deal with customers daily as part of their job role. It applies to a variety of work environments and covers topics, such as supporting customer service improvements, using service partnerships to deliver customer service and negotiating in a business environment.
This course takes approximately three to four months to complete, with the flexibility of self-managed study. There are seven workshops and two one-to-one online assessments with a qualified assessor during the course.
Eligibility requirement
To be eligible for funding for this course, learners must:
- Be aged 19 and over
- Live in London
- Have not already achieved an L3 or above qualification
Please note if you earn under £25,462.50 you are eligible for funding even if you already have a L3 or above qualification.
If you are not eligible for funding, we do provide a fee-paying option of £550.
Wandsworth Lifelong Learning
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