Customer service practitioner level 2 (Apprenticeships+)

The customer service practitioner level 2 apprenticeship is a great opportunity for learners who want to develop their customer service skills, knowledge and behaviours and help them recognise the impact their role has in fulfilling customer expectations, ensuring repeat business, and enhancing the organisation’s core values. The apprenticeships will equip the apprentice with the expertise to offer continuous improvement in customer service and the confidence to deal with customers in a positive, personable, and professional way.

CCCT runs this programme over 15 months, with a learning period of 12 months and an end point assessment (EPA) of up to 3 months.

This course is for:

• New entrants to the industry depending on customer service job role
• Prior experience in a customer service role is desirable
• Individuals working in various organisations in customer service role

Learners who complete the customer service level 2 apprenticeship can look forward to a rewarding career in customer service, administration, and management. They will have the skills and knowledge to deliver various customer service functions in the workplace. They will also be able to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers to progress further. They will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.

The qualifications they can progress to the next step may include customer service level 3 apprenticeship programme, business administration level 3 apprenticeship programme or team leading level 3 apprenticeship programme.