Information advice and guidance - certificate
London South East Colleges
Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them. It is important to be aware of the many techniques in order to carry this out effectively.
The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
This course is split into five manageable units:
- Information, advice and guidance in practice
- Developing interaction skills for information, advice or guidance
- Signposting and referral in information, advice or guidance
- Information, advice or guidance in context
- Skills for advice providers.
Eligibility requirements
To be eligible for the course, you must be 19+ and have lived in the UK for the last 3 years.
London South East Colleges
Disclaimer: The content provided on this site, whether by Grow London Local or by third parties, is by way of general guidance only. Grow London Local does not accept any liability for any loss or damage that any person incurs as a result of any content on this site. Please note that where you purchase paid services or content from third parties, your agreement is solely with those third parties.
Never miss a post
Subscribe to our newsletter for the latest insights and updates.
You can view a sample here.
By subscribing you agree to our Terms of Use and Privacy Policy. You can unsubscribe at any time by using the "Unsubscribe" link at the bottom of any email we send you.
