Programme

Information advice and guidance - certificate

London South East Colleges

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them. It is important to be aware of the many techniques in order to carry this out effectively.

The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

This course is split into five manageable units:

Information, advice and guidance in practice
Developing interaction skills for information, advice or guidance
Signposting and referral in information, advice or guidance
Information, advice or guidance in context
Skills for advice providers.

Eligibility requirements

To be eligible for the course, you must be 19+ and have lived in the UK for the last 3 years.

London South East Colleges

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