Problem solving and managing change

This course is designed for anyone who needs to tackle challenges effectively, including small business owners, entrepreneurs, and those working independently or as part of a team.

In today's hybrid work environment, strong decision-making and creative thinking are essential for success.

What you'll learn

• How to ask the right questions and listen with intent.
• Root Cause Analysis for identifying underlying issues.
• Creative techniques such as Idea Showers and Mind Mapping.
• Structured approaches including De Bono's Thinking Hats and the GROW model.

By the end of the course, you'll have practical tools to approach problems with confidence and turn challenges into opportunities.

If dates are not displayed on this page, you can still register your interest and we will contact you when a new course is scheduled.

Wandsworth Lifelong Learning is part of Wandsworth Council and is committed to helping individuals build skills, gain qualifications, and access guidance to support their next steps in education or employment.

Eligibility requirements

This course is free for those who meet all of the following criteria:

• You live in London.
• You are not in full-time education.
• You have not achieved this qualification before.
• You are aged 19 or older on 31 August 2025.
• You have permission to live in the UK for at least 12 months from the first day of learning.

If you don't have permission to live in the UK for 12 months from the first day of learning there are exemptions which can be discussed with the IAG advisor that will contact you.