Customer experience strategy and AI automation for service businesses

Tulivo Digital is a UK-based agency that builds and runs AI customer service and automation systems for service businesses.

We're focused on the place most businesses leak revenue: the time between a customer enquiry and a reply, and the customers who quietly drift away after the first purchase.

We close those gaps with automation that's invisible to the customer – it feels like great service, at a fraction of the cost of hiring.

What we build and run

• Websites ( including writing the copy and optimising for SEO).
• AI customer service assistants handling phone calls, text messages, Instagram and Facebook DMs, WhatsApp and live web chat – 24/7, trained on your products, policies and brand voice.
• Customer messaging refinement: auditing and unifying every customer-facing message across the app, emails, social and chat into one clear, on-brand voice.
• Instant lead capture and follow-up, so no enquiry waits more than seconds for a response.
• Customer reactivation flows that bring lapsed customers back automatically.
• Review and reputation engines – automated review requests with smart routing, plus monitoring across Google, Trustpilot and social.
• Booking and reminder systems that dramatically reduce no-shows for service-led businesses.
• A unified inbox so your team sees every conversation in one place.
• Ongoing management, optimisation and monthly reporting throughout the engagement.