Customer retention, systems and sales improvement support
The Change Hive
I support post-revenue SMEs with paying clients who want to grow sustainably by improving customer retention, strengthening sales follow-through and addressing operational gaps.
My approach is hands-on, practical and focused on simple improvements that produce steady, predictable results.
How I support your business
- Improve customer retention, loyalty and lifetime value.
- Strengthen your sales process and close follow-up gaps.
- Map and fix bottlenecks across the full customer journey.
- Set up simple CRM and operational systems that save time.
- Improve onboarding, delivery quality and client communication.
- Increase referrals, repeat business and renewal rates.
- Build clearer processes so the business runs smoothly.
This support is ideal for businesses wanting stability, better cashflow and predictable growth.
Not suitable for pre-startups or idea-only founders.
Eligibility requirements
This support is ideal for businesses wanting stability, better cashflow and predictable growth. Not suitable for pre-startups or idea-only founders.
The Change Hive
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