Why brand storytelling is not just another asset for marketing

Why brand storytelling is not just another asset for marketing
Bev Hepting

Bev Hepting | The Message Maestro

Posted: Thu 18th Aug 2022

It is a guiding principle that the brand has a significant impact on all organisational aspects. It’s a perfect roadmap and sales pitch.

One person might find the answer to the ‘who are you’ question complex, while another might find it simple. The answer depends on how you approach the question.

However, coming up with the appropriate answer should be the sole focus before you think of presenting a product or service to consumers.

Let’s look at some businesses and learn more about their brand storytelling to give you insight into what you may want to use to effectively tell your own brand’s story.

Connect with Bev today for more brand and storytelling support


Airbnb’s focus is firmly on one thing: customers. It understands the importance of customers in sustaining a great product.

In the case of Airbnb, the brand is the guests and hosts. This company tells its stories through its guests and hosts, where the customers share their experiences about the areas that they visit.

This focus is so essential for the company that it created a section where they specifically share Stories from the Airbnb Community.


It can be a challenge for big brands with long, rich histories like Minnetonka to share their stories. They make things easier and better by taking an approach that is different from most other brands. It has proven to be a winner for them.

In their brand storytelling, they suggest high quality and longevity by associating it with the words ‘quintessential American brand' - this is an idea that the company has kept, despite moving into the global arena.

Holding on to its grassroots history is a great way to use brand storytelling and maintain its brand building, and it is what makes Minnetonka timeless.


Founded in 1964, the company known as Nike, today, has learned a lot over the years and has mastered the art of storytelling and giving back to the audience's communities, no matter where the customers are in the world.

One example of their brand storytelling can be seen in their Equality campaign. Nike stands out as an advocate for equality, mentoring, and much more based on Oregon settlers' trail-blazing values.

This is easily seen via the stories they share about community programmes and events they sponsor. Many of these inspire kids and adults through sport, while also bringing people together for personal and social change.


Zendesk, which is known for effective customer support software, created an ingenious yet hilarious marketing campaign that helped boost the company’s interest among its target audience.

Their brand storytelling is used differently. The brand’s ‘anti-storytelling’ approach earns the trust of its users by having a very human impression, a thing that is not so common with SaaS providers.

In the Zendesk 'alternative' campaign, the company created a story about a fictional indie rock band that was frustrated by the supposed ‘stealing’ of their band name by a customer support company. Zendesk finishes the video with the brand writing a cheesy jingle on how vital customer service should be to brands.

Data and statistics

Data and statistics can help inform and convince the reader of facts. However, when it comes to a compelling brand story, the secret is to tell a relevant story that moves your audience emotionally and capitalises on a meaningful or inspiring situation or predicament.

Additionally, focus on being clear and to the point, adding examples or other elements when needed. You also want to encourage two-way conversations, as well as adopt the right tone of voice.

Create the right environment to connect with the audience and tell a brand story that keeps them wanting more.

Relevant resources

Bev Hepting

Bev Hepting | The Message Maestro

If you want to speak in public and gain confidence with your presentations or speeches, you need to master the art of speaking in public and I can help you in becoming a confident public speaker.

Disclaimer: The views expressed in this content is solely that of the author and does not necessarily reflect the view of Grow London Local. Grow London Local accepts no liability for any loss occasioned to any person acting or refraining from action as a result of any material in this publication. We recommend that you obtain professional advice before acting or refraining from action on any of the contents of the content.

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